Shipping Policy for City Professionals Private Limited
Last Updated: 21st July, 2025
Company Information
Effective Date : 21st July 2025
Legal Entity : City Professionals Private Limited
Registered Office : 10th Floor, C Wing, NESCO IT Building No. 4, Goregaon East, Mumbai – 400063, Maharashtra
Email for Shipping Queries : support@cityprofessionals.in
Phone : 8668998536
1. Nature of Services
City Professionals provides on-demand home and office services such as cleaning, moving, and repair services through our website and mobile application. As a service-based platform, most of our offerings are digital in nature and rendered at the customer’s location. However, this policy also covers any products or consumables (if any) that may be shipped to customers.
2. Service Delivery Timelines
3. Product Shipping (If Applicable)
In case we deliver physical items such as cleaning kits, repair tools, or consumables as part of your booking:
Shipping Time: Products are typically shipped within 1–2 business days of order confirmation.
Delivery Partners: We partner with reliable courier services for all deliveries.
Estimated Delivery: 3–7 business days depending on your location.
Shipping Charges:
Free Shipping for orders above ₹999.
A flat fee of ₹49 for all other orders.
4. Service Area Coverage
Currently, we operate across Mumbai. Some services may not be available in certain pin codes due to logistic or personnel limitations. Availability will be shown at the time of booking.
5. Missed or Delayed Service
Customer Not Available: If the service provider arrives and the customer is unavailable or unresponsive, the booking may be marked as a no-show, and rescheduling may incur additional charges.
Provider Delay or No-Show: In rare cases of delay due to traffic, weather, or operational issues, we will keep you informed and offer rescheduling or a full refund if applicable.
6. Cancellations & Refunds
Please refer to our Cancellation & Refund Policy for full details.
For product-related orders, returns will be accepted only if the item is defective or damaged, and must be reported within 48 hours of delivery.
7. Contact Us
For any queries related to shipping, service delays, or order tracking:
Email : support@cityprofessionals.in
Phone : 8668998536
Support Hours : 9:00 AM to 8:00 PM, Monday to Saturday
